Stay up to date with the latest improvements to HostHive.
Smarter Checkout Automation Timing
Your checkout automations (thermostat adjustments, stay protection) now trigger at the exact checkout time instead of waiting for the next hourly scan. If your guest checks out at 10 AM, the thermostat adjusts at 10 AM—not sometime between 10 and 11.
- Automatic timezone detection — HostHive now knows your property's timezone based on its location. No setup required.
- Precise checkout timing — Automations trigger within minutes of checkout, not up to an hour later.
- Energy savings start sooner — Thermostat adjustments happen right when guests leave, maximizing your energy savings.
- Works with all calendar sources — Whether bookings come from Airbnb, VRBO, or manual entry, checkout times are handled consistently.
This improvement happens automatically for all properties. No action needed on your part.
Faster Photo Uploads for Service Reports
Uploading photos when completing a service just got much faster—especially when you're uploading a lot of them. Instead of waiting for each photo to process one at a time, HostHive now uploads multiple photos simultaneously and shows you exactly what's happening.
- Upload directly to the cloud — Photos go straight to storage without passing through our server, so uploads are limited only by your internet speed
- See progress as you go — A simple progress indicator shows which photos are uploading, complete, or had issues
- Handle more photos at once — Upload 50, 80, even 100 photos without slowdowns. Great for detailed move-out inspections or large properties
- Automatic recovery — If something goes wrong with one photo, the rest keep uploading. You'll see which ones need attention
The upload experience looks the same—just faster and more reliable when you're uploading many photos at once.
Import Historical Transactions — Bring Your Data to HostHive
Migrating from another tool? You can now import your historical transactions without re-entering them one by one.
- Drop a file, click Import — Upload CSV, Excel, QuickBooks exports, or bank statements. HostHive figures out the format automatically.
- Smart category suggestions — Each transaction gets a suggested category based on how you've categorized similar transactions before. Just review and import.
- Duplicate detection — Already have some transactions? We'll spot duplicates and skip them automatically.
- Works with major banks — Chase, Bank of America, Wells Fargo, and more. Also works with Stessa exports if you're migrating from there.
Find the Import button on the Finance page. Pick a property, drop your file, and you're done.
Smart Category Suggestions for Transactions
Categorizing transactions just got faster. When you open Pending Transactions, HostHive now suggests categories based on how you've categorized similar transactions before.
- Dropdowns pre-fill automatically — If you've categorized "Home Depot" as "Repairs" before, the next Home Depot transaction starts with "Repairs" already selected
- Just click Approve — Accept the suggestion with one click, or change it if needed
- Learns from you — The more you categorize, the smarter suggestions get
- Works with Plaid data — For new merchants, suggestions use the category data from your bank
- Suggestions ready instantly — Suggestions are computed when transactions are imported, so pending transactions load immediately
Look for the small ✨ sparkle icon—it means HostHive recognized the transaction and suggested a category.
Tax Prep — One Button, One PDF, One Email
Tax season just got simple. If you've been using HostHive to track your finances all year, your tax prep is already done—you just didn't know it.
Go to Finance → Tax Prep, select your tax year, and click Download Tax Packet. You get a single PDF with everything your accountant needs:
- Per-property income and expenses — Already broken down by Schedule E line items
- Personal use days — Calculated automatically from bookings you flagged, plus manual adjustments
- 1099-K reconciliation — Platform-reported income versus what you recorded
- Property acquisition details — Purchase date, cost basis, land vs. improvements for depreciation
- Transaction appendix — Every expense, categorized, with receipt indicators
New: Flag personal use when creating bookings
When you create an appointment, there's now a "Personal use (not a guest stay)" checkbox. Check it for Thanksgiving at the cabin or your parents visiting the beach house. HostHive tracks the days automatically and includes them in your tax packet.
The IRS limits deductions if personal use exceeds 14 days or 10% of rental days. HostHive does the math for you.
Advanced Financial Report Filters
Filter your financial reports by multiple properties or categories—and combine them however you need. The new Filters panel appears above your report and offers two ways to work:
- Standard mode — Use dropdowns to include or exclude properties and categories. Perfect for quick filtering.
- Advanced mode (HQL) — Type SQL-like queries for complex filtering. Example:
property IN ('Beach House') AND category NOT IN ('Utilities')
Both modes sync automatically—switch between them without losing your selections. Your filtered view also applies when downloading PDF reports.
Bug Fixes
Fixed: Splitting expense transactions — When you split an expense (like a $300 repair bill across two properties), the split transactions now correctly stay as expenses instead of becoming credits.
Exclude Properties from Reports
You can now exclude test properties or admin spaces from your monthly reports. Find the "Include in reports" toggle in Property Settings—turn it off and that property won't skew your metrics.
- Works on all monthly reports (PDF, HPI, thermostat savings)
- Applies to both automated monthly emails and on-demand reports
- All existing properties remain included by default
Redesigned Monthly Property Report
Your monthly PDF reports now show exactly what you need in a clean, simple table. One row per property with all the numbers that matter—no extra pages, no decorative fluff.
- Property performance table — Property name, occupied nights, income, expenses, net, and average nightly rate at a glance
- Month-over-month comparison — See how occupancy, income, and net changed from last month
- Portfolio summary — Total income, total expenses, and overall occupancy across all properties
- Faster generation — Reports now load in seconds, not minutes
Recurring Task Checklists
Define maintenance checklists that repeat automatically. Create a "Monthly Property Inspection" task once, add items like "Check smoke detectors" and "Inspect HVAC filter," and it recurs every month with the same checklist ready to complete.
- Add checklist items when creating recurring tasks
- Check off items as you complete them
- Optional notes to document what you found
- Progress indicators show completion status in task lists
- Works on both dashboard and mobile app
See Your Next Guest Check-In at a Glance
Property cards now show when your next guest is arriving—even when the property is currently vacant. No more opening each property to see what's coming up.
- Next Check-In date appears on property cards that don't have a current reservation
- Works in both Grid and List views
- Current reservations still show check-in and check-out dates as before
Stay Protection for Thermostats
Your HVAC equipment is now protected during guest stays. When Stay Protection is enabled, HostHive automatically corrects extreme thermostat settings before they can damage your system.
- One toggle to enable — Find it in Property → Smart Devices → Thermostat Settings
- Smart defaults — Cooling no lower than 68°F, heating no higher than 75°F
- Immediate safety enforcement — Settings below 60°F or above 85°F are corrected instantly
- Push notifications — Get alerted whenever a correction is made
No configuration required beyond flipping the switch. HostHive handles the rest invisibly.
Property Page Enhancements — Weather, Smart Devices, and GuestBook at Your Fingertips
We've made three improvements to the property detail page so you can manage everything in one place.
- Weather at a glance — See current conditions and temperature in the sidebar when viewing a property. No more checking another app to plan your day.
- Smart Devices tab — Manage locks and thermostats directly from the property page. Find it right after the Inventory tab.
- GuestBook tab — Configure your guest portal without navigating away. All your GuestBook settings are now accessible from the property page (owners only).
The weather card loads asynchronously and stays out of your way—if coordinates aren't available or something goes wrong, it simply doesn't appear.
Mobile App: Design System Refresh
The mobile app now has a unified design system under the hood. While the layout stays exactly the same, colors, spacing, and typography are now more consistent across all screens.
- Consistent colors — Primary blue, status indicators, and backgrounds now match across the entire app
- Better touch targets — Buttons and tappable areas meet accessibility standards (minimum 44×44 points)
- Cleaner typography — Text sizes and weights follow a clear hierarchy
- Dark mode ready — The foundation is in place for future dark mode support
This update is invisible to users—everything looks familiar, just a bit more polished.
Mobile App: Full Inventory Management
Track and manage your supplies right from your phone. Everything you can do on the web is now in the mobile app.
- View stock levels — See what's tracked at each property, grouped by category
- Perform inventory counts — Count items room by room with expected quantities as a guide
- Quick supply check — Mark items as OK, Low, or Out when completing appointments
- Make adjustments — Log restocks, damage, theft, or corrections with notes
- Manage your catalog — Create and edit supply items and categories on the go
Find it under More → Inventory.
Mobile App: Simplified Dashboard & Calendar
The mobile app now matches the web experience for service partners. Your schedule is front and center with a cleaner, more focused design.
- New dashboard — See today's and upcoming appointments at a glance. "All caught up!" when you're done.
- Calendar with dots — Month view shows which days have appointments. Tap a day to see that day's schedule.
- Complete appointments faster — New quick complete flow with photos, checklist, rating, and notes all in one place.
- Checklist photos — Add photos to individual checklist items, just like on web.
- Task photos — Attach photos when creating or updating maintenance tasks.
- New navigation — Home / Calendar / More tabs replace the old layout.
Property-Level Checklist Overrides
You can now assign a checklist template directly to a property, overriding the default checklist from the service name. This is helpful when different properties need different checklists—a beach house might need pool and outdoor checks, while a downtown condo might not.
- Go to Settings > Property Integration Settings
- Select your property
- Choose a Checklist Template to override the service name default
- Or leave it as "Use service name default" to keep using the service name's checklist
The priority order is: Property override → Service name default → No checklist.
Sync Transactions On Demand
Don't want to wait for the scheduled 7am/7pm sync? When new transactions are available from your bank, you'll now see a subtle "Sync available" link on the Finance page. Click it to pull your latest transactions immediately.
- Shows only when there are actually new transactions to sync
- Disappears after syncing (no clutter when nothing to do)
- Page refreshes automatically when sync completes
Fixed: Maintenance page freezing — Resolved an issue where the Maintenance page could freeze when opening the new request dialog. The page now loads smoothly.
Fixed: Screen reader accessibility — Improved accessibility for the task detail panel so screen readers properly announce when it opens.
Performance Index (HPI) Dashboard — Measure Your Operational Maturity
You can now see how operationally mature your properties are with the new Performance Index. Your HPI score (0-100) measures execution quality and system optimization—not revenue or reviews, but how smoothly your operations run.
What you can see:
- Your overall score and tier — From Elite (90-100) down to At Risk (<50)
- Detailed breakdowns — See exactly what's working and what needs attention
- Personalized recommendations — "Points Left on the Table" shows your top 3 improvement opportunities
- Trend charts — Track your score over 30, 90, and 365 days
- Multi-property comparison — If you manage multiple properties, compare them side-by-side
How it works:
Your HPI score is built from two components:
- Execution Metrics (70%) — Completion rate, on-time reliability, turnover timing, rework frequency, incident rate, and cost efficiency
- Optimization Metrics (30%) — Automation depth, financial visibility, smart integrations, and preventative maintenance systems
Monthly email reports start next month with your current score, 90-day trends, and top 3 action items. You can manage report preferences in Settings → Notifications → Monthly Reports.
Find it under Analytics > Performance in the sidebar.
Monthly Performance Reports — Beautiful PDF Summaries Delivered to Your Inbox
Get a professional monthly report summarizing how your properties performed. On the 1st of each month, HostHive generates a beautifully designed PDF report and emails it to you automatically. You can also generate reports on-demand for any past month.
What's in your report:
- Company overview — Total stays, portfolio occupancy rate, and total revenue at a glance
- Per-property breakdown — See how each property performed with stays, occupancy, revenue, and average daily rate
- Thermostat savings — If you use smart thermostats, see how much you saved on energy costs
- Trend comparisons — Month-over-month and year-over-year comparisons show if you're improving
- Visual charts — Revenue by property bar chart and 6-month occupancy trend line chart
How to use it:
- Automatic delivery — Reports arrive in your inbox on the 1st of each month (covering the previous month)
- Generate on demand — Visit the new Monthly Reports section to create a report for any past month
- Download anytime — All your generated reports are stored and available for download
- Control your emails — Toggle monthly report emails on/off in Settings → Preferences → Performance Reports
Find your reports in the Monthly Reports section in the sidebar.
Smart Lock Guest Access — Automatic Door Codes for Your Guests
Your smart locks now integrate directly with the guest booking lifecycle. When you invite a guest, HostHive automatically generates a door access code that activates at check-in and expires at checkout. No more manually programming locks for each stay.
For Property Owners:
- Automatic code generation — When you send a guest invitation, a door code is created automatically based on your property's check-in/check-out times
- Guest checked-in notifications — Get notified the moment your guest first uses their code, so you know they've arrived safely
- Low battery alerts — Weekly scans check your smart lock batteries. If a device drops below 20%, you'll get an email
- Code regeneration — If a code fails to provision on the device, you'll see it immediately with a one-click "Regenerate" button
- Configure check-in/out times — Set default check-in (4 PM) and check-out (10 AM) times per property in GuestBook Settings
For Guests:
- Choose your PIN format — Pick a random code, use the last 4 digits of your phone number, or reuse your GuestBook PIN
- See your code when you need it — Your door code appears in the GuestBook Access section during your stay window (check-in to checkout)
- Phone number on file — Optionally provide your phone number during signup for the "last 4 digits" option
Reservations Tab Redesign:
- Property selector — Pick a property first to see its reservations (no more loading 1000 properties at once)
- Date range filter — View next 7, 14, 30, or 60 days
- Status filters — Quick chips to filter by Needs Invitation, Invited, Checked In, or Checked Out
- Fast pagination — Load 50 reservations at a time with "Load More" button
Find smart lock settings in your property's GuestBook → Smart Devices tab. Configure check-in/out times in GuestBook Settings.
Photo Upload When Creating Maintenance Requests
You can now add photos directly when creating a new maintenance request. Document the issue right away—no need to create the request first and then go back to add photos.
- Up to 5 photos — Attach photos to show what needs attention, right from the create form
- Drag and drop — Drop images onto the form or click to browse your files
- Preview before submitting — See thumbnails of your selected photos and remove any you don't want
- Add more later — Need to add more than 5? Create the request, then add additional photos from the task details
Find this in Maintenance → New Maintenance Request.
Backend Performance Improvements
We've made significant improvements to how HostHive loads your data behind the scenes. You should notice faster page loads and smoother performance across the app.
Key improvements:
- Faster property lists — Loading property images is now dramatically faster, especially if you manage many properties.
- Smarter data caching — Company and service information loads from cache when possible, reducing wait times.
- More reliable external connections — Connections to calendar feeds and external services now fail gracefully instead of hanging.
Smart Thermostat Control — Save Energy Between Guests
Connect your smart thermostats to HostHive and automatically adjust temperatures when guests check out. No more heating or cooling an empty property—your thermostat adjusts itself to save energy while protecting your property from extreme weather.
What you can do:
- Connect thermostats — Link your Ecobee, Nest, Honeywell, or other Seam-supported thermostats through your GuestBook settings.
- Automatic checkout adjustment — When a guest checks out, HostHive sets your thermostat to an energy-saving temperature automatically.
- Weather-adaptive mode — Let HostHive check the weather and set a safe temperature. If it's freezing outside, we'll keep your pipes from bursting. If it's sweltering, we'll prevent heat damage. Otherwise, we let your HVAC rest.
- Manual setpoints — Prefer to set specific temperatures? Configure your own heating and cooling setpoints for between-guest periods.
- Quick presets — One-click temperature presets like "Guest Arrival" (72°F), "Energy Saver" (55°F heat / 78°F cool), and "Cleaning" (68°F with fan on).
- Full dashboard control — Adjust temperatures, change modes, and apply presets right from your Smart Devices tab.
Where to find it:
Go to any property's GuestBook → Smart Devices tab to connect thermostats and configure automation settings.
Microsite Photos & Property Facts — Show Off Your Property
Your public microsite just got a major upgrade. Now prospective guests can see photos and key details about your property before they even request a stay.
What guests see:
- Property facts — Beds, baths, square footage, and amenities displayed with clean icons. Guests instantly understand what your property offers.
- Photo gallery — A beautiful grid of your property photos. Click any photo to view it full-screen with easy navigation.
What you control:
- Choose your photos — Pick which property images appear on your microsite. Drag to reorder them, and the first one becomes your cover photo.
- Toggle facts — Decide which details to show. Want to hide square footage? Just turn it off.
Find these settings in your GuestBook configuration under "Microsite Photos" and "Property Facts."
Bank Reconnection — Stay Connected When Banks Need Attention
Sometimes banks require you to re-authenticate—maybe you changed your password, enabled new security settings, or your bank just needs periodic verification. HostHive now handles this gracefully.
- Proactive notifications — When a bank needs reconnection, you'll get an email and an in-app alert right away. No more mysterious sync failures.
- Clear visual status — Affected banks show a "Reconnect Required" badge, and a warning banner appears at the top of your Finance page.
- Sidebar indicator — An amber dot on the Finance nav item lets you know at a glance that something needs attention.
- One-click reconnection — Click "Reconnect," log in with your bank credentials, and you're back in business. Your transaction history is preserved.
Find reconnection options on the Finance page when a bank needs attention.
Fixed: Returning guest names showing as "[encrypted]" on PIN screen — When a returning guest opened their invitation link, the welcome screen was showing "Welcome back, [encrypted]!" instead of their actual name. Guest names now display correctly on the PIN entry screen.
Fixed: Returning guests unable to submit their PIN — After entering their PIN, returning guests saw a validation error ("String should have at least 1 character") and couldn't access their stay guide. The PIN login now works correctly for returning guests.
QR Code Check-In — Start Appointments with a Quick Scan
Your cleaners can now start appointments by scanning a QR code posted at the property. No more navigating through the app to find the right appointment—just scan and go.
For Property Owners & Managers:
- Download QR codes — Each property has its own QR code. Find the "Download QR Code" button on any property details page.
- Two formats — Download as a simple PNG image, or get a printable PDF card with your property name, address, and instructions.
- Print and post — Hang the QR code in a closet, utility room, or cleaning supply area where your team can easily scan it on arrival.
For Service Partners & Cleaners:
- Dedicated check-in page — Go to
/checkin or save it as a shortcut on your phone's home screen for quick access.
- Scan to find your appointment — Point your camera at the QR code, and HostHive finds any appointments at that property within the next week.
- Status badges — See each appointment's status at a glance (Scheduled, Confirmed, In Progress, etc.) right on the appointment card.
- Smart button behavior — Appointments that haven't started show "Start Appointment." Appointments already in progress show "View Appointment" instead, taking you directly to the appointment details.
- One tap to start — Select your appointment and tap "Start Appointment." It's marked In Progress and time tracking begins automatically.
- Manual entry too — No camera? Enter the property ID manually from the check-in page.
Backwards-compatible links:
- Links to
/calendar/{id} now redirect to /appointments/{id} — old links from emails or QR codes continue to work.
- Navigate to
/calendar?appointmentId={id} to open the calendar with a specific appointment modal.
Find QR codes on any property details page. Access the check-in scanner at /checkin.
Fixed: Growth Insights page not loading — The Growth Insights dashboard now loads correctly. An issue was preventing recap sharing metrics from displaying.
Invitation Emails — Control When and How Guests Get Invited
You now have full control over invitation emails for each property. The new Invitation emails toggle in your Guest Access Window settings lets you turn invitation emails on or off per property—perfect for properties where you handle guest communication yourself.
- Per-property email toggle — Turn invitation emails on or off from GuestBook Settings → Guest Access Window. When off, no invitation emails are sent—not from manual invitations, not from auto-linking guests, and not from the daily send job.
- "Send Now" on Upcoming Reservations — See a reservation with scheduled invitations? Click Send Now to queue them for immediate delivery on the next batch run. Great for last-minute bookings or when you want guests to get access right away.
- Smarter default timing — Invitation emails now default to your property's Days Before Check-In setting (the same one that controls when guests can access the GuestBook). No more separate company-level timing to manage.
- Simplified invite dialog — When scheduling an invitation, the send timing automatically matches your property's access window. One less thing to think about.
Guest Experiences — Linking, Notifications, and GuestBook Settings
Several quality-of-life improvements across the guest experience:
- Better guest matching — When linking an unlinked guest to a booking, exact email matches now appear first in a highlighted "Suggested" section, so you find the right match faster.
- Guestbook links in Settings table — The GuestBook Settings table now shows each property's guestbook URL with a Copy button. Share your guestbook link without opening the editor.
- Pre-checkin respects access window — Guests who arrive before the access window opens now see a friendly "Your stay guide will be available on [date]" countdown screen, matching your property's Days Before Check-In setting.
Notifications — Clearer Alerts and Better Navigation
- Guest arrival alerts — Notification alerts now show "Guest arriving on [date]" with the actual arrival date instead of showing encrypted text.
- Clickable notifications — Notification items in the dropdown are now clickable and take you to the dedicated /alerts page where you can see all your notifications.
All Apps — Simplified Layout
- The All Apps modal now uses a single-column scrollable layout instead of the previous grid. Easier to scan and find what you need.
Maintenance — Recurring Request Improvements
Managing recurring maintenance just got easier. You can now see at a glance which requests are recurring, and stop a recurrence when you no longer need it.
- Recurrence indicator — Recurring requests show a small repeat icon (↻) next to the summary in your list. Hover to see "Recurring request" tooltip.
- View recurrence in details — When you open a recurring request, you'll see "This is a recurring request" in the detail drawer.
- Stop a recurrence — Click the Stop button to cancel future requests. You'll be asked to confirm. Existing requests stay in your list—only new ones stop being created.
- Friendlier scheduling — When creating a recurring request, choose from plain-language presets like "Every week" or "Every 3 months" instead of picking frequency and interval separately.
Find Maintenance in your sidebar navigation (wrench icon).
Fixed: Maintenance photo uploads failing
Photos added to maintenance requests now upload correctly. Previously, uploads were failing with a "field required" error because the request wasn't including necessary details. Photos now upload reliably and appear in the Images section.
Fixed: Duplicate guest entries on upcoming reservations — Some reservation cards were showing the same guest multiple times. We've rebuilt how guests are matched to bookings so each guest appears exactly once on the correct reservation.
Fixed: Unlinked guests not appearing in Guests tab — Self-registered guests weren't showing up in the Unlinked Guests section, so there was no way to review or link them to bookings. They now appear correctly so you can manage them.
Fixed: "Link" button failing for unlinked guests — Clicking Link on an unlinked guest wasn't loading the booking list. This now works correctly — you'll see bookings for that guest's property with suggested date matches.
Fixed: Guest names showing as "[encrypted]" — Unlinked guest names were displaying as "[encrypted]" instead of actual names. Names now show as first initial and last name (e.g., "J. Smith") for privacy.
Fixed: Linking a guest not fully validating them — After linking an unlinked guest to a booking, they could still appear in the "needs validation" list. Linked guests are now fully validated immediately.
Maintenance — Track Property Repairs and Upkeep
Create and manage maintenance requests for your properties. When something needs attention—a broken AC, a leaky faucet, or routine upkeep—create a request and track it through to completion.
- Request list with filters — See all your maintenance requests at a glance. Filter by property, status, or priority. Search by ticket number or description.
- Quick status updates — Change status and priority right from the list without opening each request. Click the badge, pick the new value, done.
- Detailed request view — Open any request to see the full picture: description, images, comments from your team, and a complete history of changes.
- Team collaboration — Assign requests to team members and discuss with comments. Everyone stays in the loop.
- Photo documentation — Upload images to show the issue or document the repair. Before and after photos help verify work was done.
- Recurring maintenance — Set up requests that repeat on a schedule. Perfect for quarterly HVAC checks, annual inspections, or monthly pool service.
Find Maintenance in your sidebar navigation (look for the wrench icon).
Guest Invitations — Schedule Invitations and Manage Guest Access
Take control of who accesses your GuestBook and when. The new invitation system lets you schedule invitations in advance, manage self-registered guests, and see exactly who's staying when.
Schedule Invitations — Send at the Right Time
- Schedule invitation emails to go out automatically before check-in
- Default: 14 days before arrival (configurable in Settings)
- Override per-invitation: 7 days, 3 days, 1 day, or day of check-in
- Last-minute bookings? Invitations send immediately
Upcoming Reservations — Your Invitation Dashboard
- New tab in My Guest Experiences shows reservations for the next 60 days
- See invitation status at a glance: none, scheduled, sent, or redeemed
- Schedule invites, add additional guests, or reschedule send dates
- Primary guest automatically flagged for each booking
Unlinked Guest Management — Review Self-Registered Guests
- Guests who self-register via access code appear in "Unlinked Guests" section
- Link them to a booking with suggested date matches
- Or dismiss if they shouldn't have access
- Your guest list stays clean and organized
Returning Guest Recognition — PIN Reuse Across Stays
- Returning guests on new invitations see "Welcome back, [Name]!"
- They enter their existing PIN instead of creating a new one
- No more forgotten passwords between stays
Lifecycle Screens — Guide Guests Before and After
- Before check-in: Friendly countdown with "We're preparing for your arrival!"
- After checkout: Thank you message with "Request Another Stay" button
- Guests know exactly when their stay guide becomes available
Find these features in My Guest Experiences → Upcoming Reservations tab and Settings → Invitation Settings.
Fixed: Guest invitation emails not being sent — When the scheduled invitation job ran, emails were failing silently due to an internal database constraint. Invitations now send correctly, and you'll see them arrive in your guests' inboxes.
Fixed: Stay request confirmation emails not being sent — When a guest submitted a stay request from your GuestBook, their confirmation email wasn't being delivered. Guests now receive confirmation that their request was submitted.
Fixed: Cleaning request notifications not reaching hosts — When guests requested mid-stay cleaning through your GuestBook, hosts weren't receiving email notifications. You'll now get an email immediately when a guest submits a cleaning request, with their preferred date and any notes they included.
Desktop Notifications — Stay Informed Without Keeping HostHive Open
Get notified about appointments, service reports, and team updates right in your browser—even when you're working in another tab or app.
- One-click setup — Enable desktop notifications from Preferences with a simple toggle
- First-login prompt — We'll ask if you'd like to enable notifications the first time you log in
- Click to navigate — Tap a notification to jump straight to the relevant appointment or report
- Admin testing — Admins can send test notifications from the Admin panel to verify everything works
- Browser support — Works in Chrome, Firefox, Edge, and Safari (macOS 13+)
Find this setting in Settings → Preferences → Desktop Notifications.
Communications — Chat with Your Team and Guests in Real-Time
Stay connected with everyone involved in your properties. The new Communications feature brings real-time chat and one-way messaging together in one place.
Team Chat — Instant Messaging with Cleaners
- Chat directly with your cleaners without leaving HostHive
- Real-time messaging with typing indicators and read receipts
- React to messages with emoji (👍 ❤️ 😂 😮 😢 🎉)
- Share photos inline—perfect for showing issues or completed work
- All conversations appear in a unified inbox on the Communications page
Guest Chat — Talk to Guests During Their Stay
- Real-time chat between hosts and guests through the GuestBook
- Guests can ask questions and get quick responses
- Same great features: typing indicators, read receipts, photo sharing, emoji reactions
- Instagram story-style bubbles show active guest conversations at a glance
Guest Messages — Important Announcements That Don't Get Lost
- Send one-way messages for important information (check-out reminders, house rules, WiFi info)
- Messages appear as individual cards in the guest's GuestBook—not buried in chat
- Use saved snippets for common messages: Welcome, Check-out Reminder, House Rules
- Variable placeholders auto-fill guest and property details: {{guestName}}, {{propertyName}}, {{checkInDate}}, {{checkOutDate}}
- Rate limiting prevents message overload (configurable, default 3 per day per guest)
- Guests can react with emoji to acknowledge they've read your message
Message Snippets — Templates for Common Messages
- Create reusable message templates in Settings → Message Snippets
- Rich text editor with formatting: bold, italic, lists, links
- Insert variables with one click
- Use snippets when composing guest messages or in chat
For Guests in the GuestBook
- New "Communications" section with chat and messages
- Chat with your host appears at the top with unread badges
- Important messages from your host appear as individual cards below
- Tap any message to read full content
- React with emoji to let your host know you've seen their message
Permissions & Settings
- Control who can chat with team members, chat with guests, or send guest messages
- Configure rate limits for guest messages
- Find these in Settings → Communications
Find Communications in the sidebar, or access guest messaging through My Guest Experiences.
GuestBook Growth Engine — Turn Guest Stays Into Organic Marketing
Your GuestBook now helps guests share their experience and come back for more. Five new features work together to increase engagement, enable organic marketing, and drive repeat bookings.
Stay Story — Private Memory Thread
- Guests can share photos and reflections with their travel companions during their stay
- Instagram-style carousel with story bubbles and swipe navigation
- Emoji reactions let guests engage with each other's posts (👍 ❤️ 😂 😮 😢 🎉)
- Private by default — only stay guests see the content unless they choose to share with you
AI Stay Recap — Shareable Memory Keepsake
- After checkout, guests can generate a beautiful AI-crafted summary of their stay
- Spotify Wrapped-style image with your property photo, AI-written narrative, and dates
- Guests can download and share to Instagram Stories, Facebook, or copy the link
- All shares point to your property microsite, driving new visitor traffic
Property Microsite — Public Welcome Page
- Every property gets a public page at
stay.hosthive.io/your-property/hello
- Shared recap links land here, capturing interest from friends who see the share
- Shows your welcome message, property photo, and social proof from past guests
- Visitors can submit a stay request with their preferred dates or season
Stay Requests — Lead Capture for Hosts
- New "Stay Requests" tab in My Guest Experiences shows interest from past guests and new visitors
- See at a glance: source (returning guest vs new visitor), repeat guest badge, preferred timing
- Track each request through your pipeline: New → Contacted → Booked or Declined
- Email notifications alert you the moment someone expresses interest
Host Preview — See What Guests Experience
- Promotional mockup on your dashboard shows exactly what the Stay Story looks like
- Helps you understand the value you're providing to guests
- Encourages GuestBook adoption with a "Set up your GuestBook" CTA
Find microsite settings in your property's GuestBook Editor → Microsite section. Stay Requests appear in My Guest Experiences → Stay Requests tab.
Guest Invitations — Invite Guests Before They Book Through Your Calendar
You can now invite guests to your GuestBook before they show up in your calendar feed. Perfect for direct bookings, custom booking sites, or when guests share their email with you directly.
- Invite from My Guest Experiences — Click "Invite Guest" to select a reservation and enter your guest's email
- Choose from upcoming reservations — See all your upcoming bookings, filter by date, and pick the one your guest is staying at
- Simple guest experience — Guests receive an email with a link to set up their PIN. Their email and dates are pre-filled—they just enter their name and create a PIN.
- Invite multiple guests — Hosting a group? Send invitations to multiple email addresses for the same reservation
- Manage invitations — Resend if a guest lost the email, or cancel invitations you no longer need
Find this in My Guest Experiences → Guests tab → Invite Guest button.
- Fixed: Team invitation emails showing garbled text — When inviting someone to join your company, the email now correctly shows your company name instead of encrypted text.
- Fixed: Partner names not displaying correctly — The partnerships list now shows actual company names instead of encrypted values.
Email System Revamp — More Reliable Notifications
We've completely rebuilt how HostHive sends emails. Every notification—appointment reminders, password resets, team invitations—now flows through a unified system with better reliability and tracking.
What this means for you:
- More reliable delivery — Emails retry automatically if something goes wrong, with smart timing so time-sensitive messages like password resets don't get stale
- Priority handling — Critical emails like one-time passwords and password resets are processed immediately, while daily digests can wait their turn
- Better bounce handling — If an email address stops working, we automatically stop trying to send there instead of repeatedly failing
For HostHive administrators:
- New Email Dashboard — View the email queue, see delivery stats, and manage email templates at
/admin/emails
- Template Editor — Edit email templates with a live preview, see version history, and revert changes if needed
- Suppression Management — See which addresses have bounced and manage the suppression list
GuestBook Address Visibility — Share Your Property Location with Guests
You can now choose whether to display your property's full address in the GuestBook. When guests log in, they'll see the address right in the header—helpful for navigation.
- Toggle in GuestBook Editor — Find "Show Property Address" in the Settings section, right below "Publish GuestBook"
- Privacy by default — Address is hidden unless you turn it on
- Authenticated only — Only guests who've verified their reservation can see the address. It never appears on the public login page.
- Full address format — Street address, city, state, and ZIP code displayed elegantly below your property name
Find this setting in your property's GuestBook Editor → Settings card.
PII Encryption — Your Data, Better Protected
Personal information is now encrypted at rest in our database. This means even if someone gained unauthorized access to our database, they wouldn't be able to read your personal data.
What's encrypted:
- User accounts — Names and email addresses
- Companies — Company names and contact emails
- Properties — Full property addresses
- Contacts — Names, emails, and phone numbers in your address book
How it works:
- Automatic encryption — All new data is encrypted automatically as you use HostHive
- Secure decryption — Your data is decrypted only when you access it, using industry-standard AES-256 encryption
- No disruption — Everything works exactly the same for you, just more secure behind the scenes
This is an internal security improvement. You don't need to do anything — your data is simply better protected now.
GuestBook Personalized Recommendations — Mood-Based Discovery for Guests
Your guests can now discover places that match their mood. The "What are you in the mood for?" feature creates personalized, AI-curated recommendations based on what guests feel like doing.
- Host recommendations first — Your curated recommendations are always the priority. Guests see your picks before anything else.
- Mood-based discovery — Guests choose what they're in the mood for (a great meal, getting outside, staying active) and get personalized suggestions
- AI-curated quality — Results go through AI curation to filter out noise and add personalized "why we recommend this" notes
- Smart rate limiting — Guests can discover up to 21 times per stay. After that, they can reach out to you for more ideas
- Subtle visual distinction — AI recommendations blend seamlessly with host picks, marked only by a small sparkle icon
Your existing GuestBook recommendations continue to work exactly as before. The discovery feature is an optional enhancement for guests who want to explore more.
GuestBook Theme Editor — Make Your Guest Experience Match Your Brand
Your GuestBook can now match your property's personality. The new Theme Editor gives you a visual way to browse, preview, and customize 25 beautiful themes across 5 style categories.
The Theme Editor:
- Visual theme browser — See all 25 themes organized by category: Glass, Flat, Luxury, Brutalist, and Aurora
- Live preview — Watch your theme update in real-time before saving
- Accent color override — Pick any preset, then customize the primary color to match your branding
- Contrast warnings — We'll let you know if your custom color might make text hard to read
Theme Categories:
- Glass (9 themes) — Elegant frosted-glass effects: Classic, Ocean, Forest, Sunset, Midnight, Sand, Coral, Lavender, Rose
- Flat (6 themes) — Clean, solid backgrounds: Slate, Cream, Sage, Dusk, Mint, Peach
- Luxury (5 themes) — Premium dark themes: Obsidian, Noir, Champagne, Velvet, Emerald
- Brutalist (3 themes) — Bold, high-contrast: Concrete, Neon, Monochrome
- Aurora (2 themes) — Gradient-inspired: Northern, Tropical
How to use it:
- Go to your property's GuestBook Editor (from the property three-dot menu)
- Click the Theme tab (palette icon)
- Browse themes by category, click to preview
- Optionally customize the accent color
- Save and your guests see the new look immediately
Find the Theme Editor in Properties → [Your Property] → GuestBook Editor → Theme tab.
GuestBook Now Captures Guest Names
When guests log into your GuestBook, they can now provide their name and where they're visiting from. This makes your guest list more personal and useful.
- Name collection — Guests enter their full name during registration. We intelligently split it into first and last name for personalized greetings.
- "Where are you visiting from?" — An optional country selector helps you understand your guest demographics.
- Privacy first — Guest names are encrypted in our database using the same AES-256 encryption as email addresses.
- Improved guest list — The Guests tab now shows guest names prominently, with email displayed below. Legacy guests (who registered before this feature) continue to show just their email.
- Better exports — CSV and Excel exports now include First Name, Last Name, Property ID, and Country columns. Dates use ISO format (2026-02-16) for cleaner spreadsheet compatibility.
Guests who've already registered won't be asked for their name—this applies to new registrations going forward.
Fixed: Service reports requiring multiple submission attempts — Service reports now save reliably on the first try. If a few photos fail to upload (due to network issues), the report still saves and you'll see which photos made it. Previously, one slow photo upload could cause the entire submission to fail.
Fixed: Photo upload limited to 10 images — You can now upload up to 100 photos at once for service reports. If you try to select more, you'll see a helpful message instead of photos being silently ignored.
Fixed: Team members not getting assigned a role — When you invite a new team member, they now correctly receive the role you selected. Previously, new members appeared in the team list but their role wasn't being saved properly.
Fixed: Team member invitation appearing to timeout — When you invite a team member, you'll now see a success message immediately. They'll receive their invitation email and appear in your team list shortly. Previously, the dialog would show an error even though the invitation was sent successfully.
Fixed: AI recommendation hearts not saving — When guests heart an AI-discovered recommendation, the heart now persists after refreshing the page. Previously, hearts would appear to save but disappear on reload.
Fixed: Survey submission failing for guests — Guests can now submit stay surveys without errors. Previously, survey submissions would crash due to an internal configuration issue.
Fixed: Cleaning request submission failing for guests — Guests can now submit mid-stay cleaning requests without errors. Previously, cleaning request submissions would crash due to an internal configuration issue.
Fixed: Admin preview mode stability — When hosts preview their GuestBook as an admin, actions that are guest-only (like hearting recommendations, submitting surveys, or requesting cleanings) now show clear messages instead of crashing. Admins can fully preview the guest experience without causing errors.
GuestBook Authentication Redesign — Secure, Simple Guest Access
We've completely redesigned how guests access your GuestBook. The new system is more secure, easier to use, and gives you better control over who can access your property information.
For Guests:
- Property access codes — Share a simple 4-character code with guests (like "AB2C"). They enter it to start the login process.
- Email verification — Guests verify their email with a one-time code sent to their inbox. No more guessing dates.
- Personal PIN — After verifying, guests set a 4-digit PIN. Next time, they just enter email + PIN to access the guestbook instantly.
- Sessions that last — Stay logged in for 24 hours. Come back later the same day? You're still in. Session extends automatically while you're active.
- Forgot your PIN? — No problem. Request a new verification code and set a fresh PIN.
For Hosts:
- Access codes in settings — Find your property's access code in GuestBook Settings. Copy it with one click to share with guests.
- Rotate codes anytime — Generate a new code whenever you want. Existing guest sessions stay valid.
- Custom codes — Want something memorable? Set your own code like "STAY" or "WAVE".
- Access windows — Configure how many days before check-in and after checkout guests can access the guestbook. Default is 7 days each.
- Guest access management — See who's accessed your guestbook, extend access for guests who need more time, or revoke access immediately.
- Admin PIN — Set a personal PIN in your profile settings. Use it to preview any of your guestbooks exactly as guests see them—no need to create a fake reservation.
- "Viewing as Owner" banner — When you access your guestbook with your admin PIN, a subtle banner reminds you you're in preview mode with a link back to the editor.
The new authentication system rolls out automatically. Your existing guests will be prompted to set up a PIN on their next visit.
Customize Your Sidebar — Pin Your Favorite Apps
Your sidebar is now yours to personalize. Pin the apps you use most, and hide the ones you don't—without losing access to anything.
- All Apps modal — Click the new "All Apps" button at the top of your sidebar to see everything in one searchable grid
- Pin to sidebar — Star any app to pin it, or right-click and select "Pin to sidebar"
- Unpin to hide — Remove apps from your sidebar without losing access. Find them anytime in All Apps.
- Quick search — Press Cmd/Ctrl+K from anywhere to search and jump to any app instantly
- Syncs everywhere — Your pinned apps follow you across devices and browsers
By default, all apps start pinned. Customize as you go.
Role Permissions — Control What Your Team Can Access
Company admins can now decide which apps each role can see. Keep your team focused on what matters to them.
- Settings → Role Permissions — New admin-only settings tab
- Visual matrix — See all roles and apps at a glance, toggle access with checkboxes
- Instant updates — Changes apply immediately to all users with that role
- Access denied page — If someone navigates to a page they can't access, they'll see a friendly message and get redirected to their dashboard
Find this in Settings under the "Role Permissions" tab (admin only).
My Guest Experiences — Everything Guest-Related in One Place
We've reorganized the sidebar to make guest features easier to find. The new "My Guest Experiences" page brings together everything related to your guests in one tabbed view.
- Guestbook Settings — See all your properties and click any one to edit its guestbook. No more hunting through property pages.
- Cleaning Requests — View and manage all guest cleaning requests in one place (moved from the sidebar).
- Surveys — See all guest satisfaction responses across properties (moved from the sidebar).
- Guests — Browse captured guest emails and export to CSV or Excel (moved from Contacts).
The sidebar is now cleaner with 11 items instead of 13. We also moved "Address Book" to Settings under a new "Contacts & Partners" tab alongside Service Partners.
Create Appointments from Cleaning Requests
When guests request mid-stay cleaning through your GuestBook, you can now create a real appointment directly from the request—no need to switch screens or re-enter details.
- Inline appointment creation — Open a cleaning request and create an appointment right there. Select service name, provider, and time.
- Pre-filled details — The date and property are already filled in from the guest's request.
- Linked status — Once created, the cleaning request shows the appointment status and a link to view full details.
- Seamless workflow — Your cleaner sees the appointment in their normal task list. When they complete it, the cleaning request updates automatically.
Find this in the GuestBook → Cleaning Requests section.
GuestBook Expansion — Guest Requests, Surveys, and Documents
Your GuestBook can now do even more. Let guests request cleaning, check in on their experience, and share important documents—all without leaving the guestbook.
- Mid-stay cleaning requests — Guests can request additional cleaning during their stay. They pick a preferred date and add notes. You get an email notification instantly.
- Full request workflow — Approve, decline, or schedule requests. Assign to your cleaning team. Cleaners see their assignments in the mobile app and can mark them complete.
- Quick satisfaction surveys — Ask guests how their stay is going with a simple emoji (happy/sad) or 1-5 star rating. Configure when the survey appears: at the midpoint of their stay, always visible, or triggered manually.
- Negative feedback alerts — When a guest rates their stay 1-2 stars or taps the sad face, you get an immediate email so you can address issues before checkout.
- PDF document hosting — Upload up to 5 documents per property (house rules, parking maps, local guides—10MB each). Guests view them right in the guestbook.
- Cleaner mobile integration — Cleaning requests appear in the cleaner's mobile app with property details, dates, and guest notes. One tap to mark complete.
Enable these features in your property's GuestBook Editor under "Guest Features."
Contacts — Unified People Management
All your contacts in one place. The new Contacts page combines guest emails with your business address book, making it easy to manage relationships and export lists for marketing.
- Tabbed interface — Switch between "Guests" (emails captured from GuestBook logins) and "Address Book" (vendors, contractors, and business contacts)
- Address Book CRUD — Add, edit, and delete contacts with name, email, and phone number
- Search contacts — Quickly find anyone by name, email, or phone
- Export to CSV or Excel — Download your guest list or address book with one click. Perfect for email marketing or record keeping.
- Owner access only — The Contacts page is visible only to property owners
Access Contacts from the sidebar navigation (owners only).
Tell Us About Your Business
HostHive now asks what kind of business you run—so we can make your experience even better.
- Quick onboarding survey — The first time you log in, you'll see a friendly question asking if you're a host, service provider, or both. Just tap your answer and you're done.
- Personalized experience — Your selection helps us tailor features and recommendations to how you actually use HostHive.
- Change anytime — Update your business type in Settings > Company Info whenever your business evolves.
GuestBook — Digital Stay Experience
Give your guests a premium, mobile-friendly guide for their stay. Each property gets its own unique URL at stay.hosthive.io/your-property-name.
- Guest access portal — Guests verify their stay with email + dates, then get instant access to property information
- WiFi QR codes — One scan to connect. No more typing passwords.
- Check-in instructions — Smart lock codes, parking details, entry videos—all in one place
- AI recommendations — Daily curated suggestions for restaurants, activities, and local attractions near your property
- GuestBook Editor — Drag-and-drop editor to customize sections, reorder content, and preview your GuestBook live
- Guest email capture — Build your guest list for remarketing and direct bookings
- Auto-expiring access — Guests have full access through checkout + 7 days, read-only until +30 days, then access expires
Enable GuestBook from any property's three-dot menu → GuestBook Editor.
GuestBook — Host Recommendations & Local Events
Your GuestBook just got a lot more personal. Add your own curated recommendations and let guests discover what's happening nearby during their stay.
- Host recommendations — Share your favorite local spots: restaurants, coffee shops, grocery stores, attractions, and more. Search Google Places or add manually. Include personal tips like "Ask for the corner booth."
- AI-powered suggestions — Let HostHive suggest recommendations based on your property's location. Review, select the ones you like, and generate more if needed.
- 14 categories — Restaurants, Coffee & Cafes, Grocery, Shopping, Outdoor & Nature, Attractions, Nightlife, Fitness, Family & Kids, Healthcare, Transportation, Services, Worship, and Coworking—each with its own icon and color.
- Guest favorites — Guests can heart their favorite places. Future guests see social proof: "7 guests loved this place."
- Real-time events — Local events (concerts, sports, festivals, workshops) automatically appear during each guest's stay. Powered by Eventbrite and Ticketmaster.
- Add to Calendar — Guests can download event details as .ics files to add to their calendar.
- Copy between properties — Own multiple properties in the same area? Copy your recommendations with one click.
- Search, filter, sort — Guests can browse recommendations by category, search by name, and sort by distance, rating, or popularity.
Open your property's GuestBook Editor to start adding recommendations.
User Preferences & Dashboard Views
Your HostHive experience now follows you everywhere. Log in from any browser or device, and your settings come with you.
- Simplified dashboard — A calm, focused view showing only what needs your attention today. When there's nothing pending, you'll see a satisfying "All caught up" message. Toggle between simplified and detailed views anytime with the dropdown in your dashboard header.
- Preferences sync across devices — Dashboard view, theme (light/dark/system), and notification settings now save to your account. Switch browsers or devices—your preferences are already there.
- New Preferences tab in Settings — One place to control your dashboard view, theme preference, and email notification settings (appointment reminders, service reports, team updates, weekly summaries).
Past Due Appointments
Never lose track of overdue appointments again. HostHive now gives you a clear view of what's past due and makes it easy to catch up—whether you're an owner or a cleaner.
- Quick filter on Appointments page — Click "Past Due" to instantly see overdue items without scrolling through your entire schedule
- Dedicated Past Due page — A streamlined view designed to help you get caught up fast. Owners can bulk-update multiple appointments at once (mark complete, cancel) without filling out checklists. Service providers get a card-based layout to quickly complete overdue work with photos and notes.
- Gentle reminder on My Tasks — When you have past-due items, you'll see a friendly nudge linking to the past-due page. All caught up? You'll see a cheerful "All caught up!" message instead.
Fixed: Buttons cut off on Transaction Details dialog — When viewing a transaction on the Finance page, the Approve/Reject/Invert buttons at the bottom were hidden below the screen. The dialog now scrolls so you can always reach the action buttons.
Fixed: Save buttons hidden on Add Recurring Service form — When adding a recurring service from a property page, the form was too tall for the screen and the Save/Cancel buttons were cut off. The form now scrolls so you can always reach the buttons at the bottom.
Fixed: Appointment dates showing wrong day — Dates on the property detail page were showing one day earlier than they should (e.g., February 14 appeared as February 13). This affected both upcoming and past appointments. Dates now display correctly.
Fixed: "Invalid Date" in calendar Guest Dates — When viewing an appointment from the calendar, the Guest Dates field was showing "Invalid Date → Invalid Date". Check-in and check-out dates now display properly.
Fixed: Stale sessions requiring manual logout — When your session expired after being away, you had to manually log out and sign back in. Now HostHive automatically redirects you to the login page with a friendly "Your session has expired" message.
We've completely rebuilt HostHive from the ground up. This isn't just an update—it's a fresh start designed around one idea: managing vacation rental turnovers should feel effortless.
We built HostHive v2 to feel inevitable—like the only way a turnover coordination tool could work. No cluttered dashboards. No confusing menus. Just the information you need, when you need it.
- Friendly, not corporate — You're a property owner or cleaner, not an enterprise admin. The interface speaks your language.
- Calm, not overwhelming — Generous spacing, clear hierarchy, one primary action per screen. No cramped tables or tiny buttons.
- Caring, not cold — Empty states guide you forward. Error messages help you fix things. Nothing blames you.
The result is an app that gets out of your way and lets you focus on what matters: keeping properties guest-ready.
Your new home base shows you exactly what needs attention today.
- At-a-glance metrics — Properties, today's appointments, pending acceptance, and monthly revenue
- Today's appointments — See what's happening right now without clicking around
- Inventory alerts — Know immediately when supplies are running low
- Financial overview — Income vs. expenses, right on the dashboard
- Quick actions — Add a property, schedule an appointment, or manage your team in one click
Connect your Airbnb, VRBO, and Booking.com calendars. HostHive does the rest.
- Automatic appointment scheduling — When a guest checks out, HostHive creates a cleaning appointment
- Multiple calendar sources — Connect Airbnb, VRBO, Booking.com, Guesty, Lodgify, OwnerRez, and more
- Occupancy tracking — See which properties are occupied, vacant, or being serviced
- Property cards — Location, beds, baths, square footage—all the details at a glance
- Grid or list view — Browse your properties the way you prefer
A visual calendar that makes sense.
- Month and week views — Navigate your schedule easily
- Appointment details — Click any appointment to see service info, guest dates, comments, and photos
- Status badges — Instantly see what's scheduled, accepted, in progress, or completed
- Same-day turnover alerts — Orange badges highlight tight turnarounds
- Integration badges — Know which appointments came from Airbnb, VRBO, or other sources
Give cleaners everything they need to do great work.
- Service completion flow — Mark appointments complete with photos and notes
- Checklists — Assign checklist templates to service types so cleaners follow consistent procedures
- Photo uploads — Document completed work with before/after photos
- Ratings — Cleanliness, supplies, property condition—all tracked
- Service reports — Browse all completed services, filter by property or rating, review photos
For properties with regular cleaning schedules.
- Set it and forget it — Create recurring services that generate appointments automatically
- Occurrence management — Skip individual occurrences or mark them complete
- Service partner assignment — Assign different partners to different schedules
Track supplies across all your properties.
- Supply catalog — Manage items with categories, SKUs, and suppliers
- Par levels — Set minimum quantities and get alerts when stock is low
- Inventory counts — Assign counts to team members, review and approve results
- Restock orders — Create orders, track deliveries, upload receipts
- Property-level tracking — See inventory status for each property
- Analytics — Usage trends, category breakdowns, spend tracking
Know exactly where your money goes.
- Transaction management — Track income and expenses per property
- Categories — Organize transactions by type (cleaning, maintenance, supplies, etc.)
- Plaid integration — Connect your bank accounts and match transactions automatically
- Receipt uploads — Attach receipts to any transaction
- Property-level financials — See revenue and expenses for each property
Understand your business at a glance.
- Dashboard analytics — Bookings, revenue, occupancy trends over time
- Property comparisons — See which properties perform best
- Seasonal patterns — Understand when you're busiest
- Year in Review (Wrapped) — A beautiful recap of your year: total turnovers, revenue, occupancy rates, and more
Coordinate with cleaners and staff effortlessly.
- Team member management — Add cleaners, supervisors, and managers
- Role-based permissions — Control who can see and do what
- Pending acceptance queue — Service partners see their pending appointments clearly
- My Tasks view — Team members see all their assigned work in one place
Customize HostHive to match how you work.
- Service names — Define your service types (Deep Cleaning, Turnover, Linen Service, etc.)
- Checklist templates — Create reusable checklists for different service types
- Categories — Organize appointments and transactions
- Amenities — Track property amenities
- Property groups — Group properties by location or type
- Service partners — Manage your cleaning partners
- Property defaults — Set default service partners and service types per property
Behind the scenes, we've made calendar syncing more reliable than ever.
Handles Airbnb's quirks gracefully
Sometimes Airbnb's calendar feed returns empty even though you have bookings. Instead of accidentally deleting your appointments, HostHive now:
- Retries automatically when something seems off
- Waits 48 hours of consistent "empty" results before believing the feed is actually empty
- Logs warnings so you know what's happening
No more duplicate bookings
We now track bookings by their unique IDs from each platform. If you sync the same calendar twice, you won't get duplicate appointments.
24-hour cancellation protection
If a booking disappears from your calendar feed (sometimes feeds glitch), HostHive waits 24 hours before cancelling the appointment. If the booking reappears, we restore it automatically. No lost turnovers from temporary feed issues.
Date changes sync properly
If a guest changes their dates on Airbnb, HostHive picks up the change and updates your appointment accordingly.
Platform-specific handling
Each platform (Airbnb, VRBO, Guesty, Booking.com, Lodgify, OwnerRez) has its own quirks. We handle them all—blocked dates are ignored, access codes are extracted where available, and booking details are normalized consistently.
Bulk Updates for Property Settings
When you change the service partner or service name in Property Settings, HostHive now asks if you want to apply those changes to all your future appointments. No more editing appointments one by one.
- Change your service partner? Update all scheduled appointments in one click
- Switch service types? Same thing—apply it across the board
- Choose "Skip" if you only want new appointments to use the new settings
Checklist Templates on Service Names
You can now attach a checklist template to each service name. When cleaners work on an appointment with that service type, they'll see the checklist and can mark items as done.
- Assign checklists when creating or editing service names
- Change a checklist? HostHive asks if you want to update existing appointments
- Remove a checklist the same way—it clears from future appointments
Checklists in Appointment Details
Appointments now show a dedicated Checklist tab when a checklist is assigned. See exactly what's been completed and what's still pending.
Checklists in Service Reports
When viewing a service report, you'll now see a Checklist tab showing what was completed during the service. Great for verifying work was done right.
Fixed: Adding team members failing — Adding new users to your company now works correctly. The invitation email sends properly even when the system needs to look up your company name.
Fixed: Long URLs in item descriptions breaking layout — Item descriptions with long URLs (like purchase links) now wrap properly instead of stretching dialogs and tables. Multi-line descriptions are also displayed correctly.
Fixed: Confirmation dialog appearing after save — The bulk update confirmation now appears before saving, so you can decide whether to apply changes to existing appointments.
Fixed: Bulk updates only affecting some appointments — When updating property settings, changes now apply to all future integration appointments across all calendar sources (Airbnb, VRBO, etc.), not just the first one.
Fixed: Duplicate integration types — HostHive now prevents adding the same calendar integration type twice to a property.
Fixed: Checklist not clearing properly — When you remove a checklist from a service name and apply changes, it now correctly clears from future appointments.
- Features describe new capabilities you can use
- Bug Fixes describe problems that were resolved
- Dates are in reverse chronological order (newest first)
Have feedback? Let us know what you think of these changes.