Service Reports document completed work for your appointments. They provide a record of what was done, any issues found, before/after photos, and property condition ratings.
A typical service report includes:
| Section | Description |
|---|---|
| Service Details | Date, property, service type, service partner |
| Completion Checklist | Home locked, ready for guests, amenities ready |
| Property Ratings | Cleanliness, supplies, property condition (1-5 stars) |
| Notes & Recommendations | Issues found, observations, suggestions |
| Photos | Before/after images, issue documentation |
| Inventory Status | Supply levels (if tracking enabled) |
Click Reports in the sidebar to see all completed service reports.
At the top of the page:
| Column | Description |
|---|---|
| Property & Service | Property name, service type, integration badge |
| Date | When service was performed |
| Service Partner | Who completed the service |
| Avg Rating | Average of all three ratings (1-5 stars) |
| Photos | Number of attached images |
| Actions | View details or navigate to appointment |
Click any row to open the detail modal:
Report Details Tab:
Checklist Tab (if applicable):
Photos Tab:
Reports are created when you complete an appointment.
Verify property, service type, and date are correct. If not, cancel and update the appointment first.
Check each item to confirm completion:
| Item | Meaning |
|---|---|
| Home Locked | All doors and windows secured |
| Ready for Guests | Property prepared for next arrival |
| Amenities Ready | All amenities stocked and functional |
Each defaults to "checked"—uncheck items that couldn't be completed.
Rate 1-5 stars for each category:
| Category | What to Consider |
|---|---|
| Cleanliness | How clean was property when arrived/finished? |
| Supplies Stocked | Were cleaning supplies and guest amenities adequate? |
| Property Condition | Overall condition (wear, damage, maintenance)? |
Document in the text area:
If inventory tracking is set up:
Click Complete Service and wait for confirmation. The appointment status changes to "Completed."
| Field | Required |
|---|---|
| Checklist items (3) | Yes |
| All ratings (3) | Yes |
| Additional Notes | No |
| Photos | No |
| Send Email | No (default: Yes) |
| Inventory Check | No |
Photos provide visual proof of work and document property conditions.
Drag and Drop:
Click to Browse:
| Setting | Value |
|---|---|
| Maximum photos | 10 per upload |
| Maximum size | 10 MB per photo |
| Formats | JPG, PNG, GIF, WebP |
| Type | Purpose |
|---|---|
| Before photos | Document state on arrival |
| After photos | Show completed work |
| Problem areas | Close-ups of damage or issues |
| Supply levels | Low supplies needing restock |
| Special situations | Unusual findings, guest left items |
When you find problems during service, document them properly.
As soon as you discover an issue:
| Rating | When to Use Lower Score |
|---|---|
| Cleanliness | Property was excessively dirty, stains couldn't be removed |
| Supplies | Cleaning supplies missing, guest amenities low |
| Property Condition | Found damage, maintenance needed, appliances not working |
Low ratings automatically signal that attention is needed.
In the Notes/Recommendations field, include:
Example:
KITCHEN: Garbage disposal not working - makes humming noise
but blade doesn't spin. Recommend calling plumber.
MASTER BATH: Water stain on ceiling above shower - possible
leak from unit above. Suggest inspection before next guest.
For each issue, capture:
Uncheck items if issues prevent completion:
For ongoing communication:
Some issues require immediate action beyond the report:
For urgent issues:
Good: "Kitchen faucet drips approximately once per second when turned off. May be worn washer."
Poor: "Faucet seems broken."
Help owners understand next steps:
Quick supply tracking during service completion.
For each item:
Focus on items you noticed during service—you don't need to check everything. This is a quick way to keep stock accurate without a formal count.
Cause: Appointment already completed, cancelled, or no permission
Solution: Check appointment status (must be Scheduled, Accepted, or In Progress), verify you're assigned
Cause: File too large or unsupported format
Solution: Use JPG/PNG/GIF/WebP under 10MB, upload one at a time
Cause: Missing required fields
Solution: Ensure all three ratings selected, checklist visible
Cause: No completed appointments or filter hiding them
Solution: Clear filters, verify some appointments marked Completed
Cause: Backend sync delay
Solution: Refresh page, check appointment details—report may be saved even if status didn't update