Having issues with HostHive? Find solutions to common problems here.
Reset link not arriving?
Password reset links are valid for ~1 hour. Request a new one if expired.
Too many failed attempts can lock your account. Wait 15-30 minutes and try again. Contact support if it persists.
Symptom: New bookings not appearing
Solutions:
Symptom: Changes not reflecting immediately
Solutions:
Symptom: Appointments created but not showing
Solutions:
Cause: Your role doesn't have permission
Solution: Contact administrator to upgrade access or have them perform the action
Cause: Insufficient permissions or item is in final state
Solution: Check your role, verify item isn't completed/cancelled
Cause: Missing required fields
Solution: Complete all checklist items and ratings
Cause: Your AI connection may have expired or been disconnected
Solution: Go to Settings > AI, connect again, and paste the new setup into your assistant. See AI Connection for full steps.
Cause: The photo is blurry or low-contrast, or the file is in a format we can't read text from
Good news: Your file is still saved—nothing was lost, and your assistant can still see it and work with it. If you'd like the text read automatically, upload a clearer photo or a PDF of the same document. See Upload Documents Through the Month for how uploads work.
Document the exact error text and what you were doing, then:
Click Forgot Password on the login page and follow the email instructions.
Email addresses are tied to your account. Contact your administrator for changes.
Navigate to My Team > Invite Member, enter their details, and send the invitation.
Your role determines what you can access. Contact your administrator if you need additional permissions.
Every 10 minutes. Manual refresh available in settings.
Completed appointments cannot be reverted. You can add notes or create a follow-up appointment.
Open the property, click More (three dots), select Delete. Note: This permanently removes all associated data.
Yes. HostHive uses AES-256 encryption (bank-level security) for data at rest. See our Security page for details.
Navigate to Analytics or Finance sections and use the Export button. Available formats: CSV, PDF, Excel.
Limited functionality. You need internet connection for most features. Photos can be queued for upload when connection returns.
Navigate to Settings > Company Info > Billing and click Cancel Subscription, or contact support.
If you can't find a solution:
Email: [email protected]
Include: