Having issues with HostHive? Find solutions to common problems here.
- Refresh the page (Ctrl+R or Cmd+R)
- Clear browser cache
- Try a different browser
- Check your internet connection
- Click the refresh button in the app
- Log out and log back in
- Check your internet connection
- Wait a few minutes and try again
- Check you have the required permissions
- Verify all required fields are filled
- Look for error messages on screen
- Try refreshing and attempting again
- Go to the login page
- Click Forgot Password?
- Enter your email address
- Check your email for the reset link
- Click the link and set a new password
Reset link not arriving?
- Check spam/junk folder
- Wait 5-10 minutes
- Verify correct email address
- Request a new link
Password reset links are valid for ~1 hour. Request a new one if expired.
- Verify Caps Lock is off
- Type password carefully
- Clear browser cache
- Request another reset if needed
Too many failed attempts can lock your account. Wait 15-30 minutes and try again. Contact support if it persists.
- Double-check email spelling
- Try password reset if unsure
- Verify account exists (check invitation email)
Symptom: New bookings not appearing
Solutions:
- Check ICS URL is correct in property settings
- Verify the source calendar has bookings
- Wait for sync cycle (every 10 minutes)
- Remove and re-add integration
- Check if booking platform changed the URL
Symptom: Changes not reflecting immediately
Solutions:
- Click refresh button or pull-to-refresh
- Log out and log back in
- Clear browser cache
- Check internet connection
Symptom: Appointments created but not showing
Solutions:
- Check filter settings (status, date range)
- Clear all filters
- Verify appointment was saved (check different views)
- Refresh page
- Close and reopen the app
- Restart your device
- Check for app updates
- Uninstall and reinstall
- Check app notification permissions in device settings
- Verify notifications enabled in HostHive settings
- Check "Do Not Disturb" mode
- Log out and log back in
- Check internet connection
- Verify storage space available
- Try uploading one photo at a time
- Reduce photo size/quality
- Check app permissions for camera/photos
- Pull to refresh
- Check filters
- Search by name
- Verify you have access (correct role)
- Update to latest version
- Restart device
- Clear app cache
- Reinstall if needed
Cause: Your role doesn't have permission
Solution: Contact administrator to upgrade access or have them perform the action
Cause: Insufficient permissions or item is in final state
Solution: Check your role, verify item isn't completed/cancelled
- Refresh the page
- Check internet connection
- Clear browser cache
- Photos may still be processing
Cause: Missing required fields
Solution: Complete all checklist items and ratings
- Check spam/junk folder
- Verify email in profile settings
- Check notification preferences
- Add [email protected] to contacts
- Clear browser cache
- Try a different browser
- Check internet speed
- Close unnecessary tabs
- Try incognito/private mode
Document the exact error text and what you were doing, then:
- Refresh and try again
- Try a different approach
- Contact support with details
Click Forgot Password on the login page and follow the email instructions.
Email addresses are tied to your account. Contact your administrator for changes.
Navigate to My Team > Invite Member, enter their details, and send the invitation.
Your role determines what you can access. Contact your administrator if you need additional permissions.
- Get the ICS URL from your booking platform
- Go to property Settings > Integrations
- Paste the URL and save
- Wait for sync (up to 10 minutes)
Every 10 minutes. Manual refresh available in settings.
Completed appointments cannot be reverted. You can add notes or create a follow-up appointment.
Open the property, click More (three dots), select Delete. Note: This permanently removes all associated data.
Yes. HostHive uses AES-256 encryption (bank-level security) for data at rest. See our Security page for details.
Navigate to Analytics or Finance sections and use the Export button. Available formats: CSV, PDF, Excel.
Limited functionality. You need internet connection for most features. Photos can be queued for upload when connection returns.
Navigate to Settings > Company Info > Billing and click Cancel Subscription, or contact support.
If you can't find a solution:
Email: [email protected]
Include:
- What you were trying to do
- What happened instead
- Any error messages (exact text or screenshot)
- Device and browser information