Create your HostHive account and configure it for your business.
- Go to app.hosthive.io
- Click Sign Up or Get Started
- Enter your email address
- Click Send Verification Code
- Check your inbox for a message from HostHive
- Find the 6-digit verification code
- Enter the code and click Verify Code
Code not arriving?
- Check your spam folder
- Wait a minute and try again
- Make sure you entered the correct email
Your password must have:
- At least 8 characters
- At least 1 number
- At least 1 special character (!@#$%^&*)
- At least 1 uppercase letter
- Enter your first and last name
- Enter your company name
- Review everything and click Create Account
You're in! Click Sign In to HostHive to get started.
After signing in, configure your workspace before adding properties.
- Go to Settings in the sidebar
- Click the Company Info tab
- Update your company name and email
- Click Save Changes
Choose how you want to see your dashboard:
- Detailed View: All stats, charts, and information
- Simplified View: Just the essentials for quick check-ins
Change this anytime in Settings > Preferences.
Service names define what you call your appointments (Turnover, Deep Clean, etc.). Set these up before adding properties.
- Go to Settings > Service Names
- Click Add Service Name
- Enter a name and optional description
- Pick a color for visual identification
- Click Save
| Service |
Description |
| Turnover Cleaning |
Standard clean between guest checkouts and check-ins |
| Deep Clean |
Thorough cleaning including areas not covered in turnovers |
| Mid-Stay Clean |
Light cleaning during a guest's stay |
| Inspection |
Property walkthrough without cleaning |
| Maintenance |
Repair or maintenance work |
| Linen Change |
Bed linens and towels only |
These can wait until you have properties, but setting them up now saves time later.
Organize properties by type, location, or any grouping.
- Go to Settings > Categories
- Click Add Category
- Enter a name (e.g., "Beachfront", "Downtown", "Luxury")
- Pick a color
- Click Save
Example categories:
- By location: Oceanfront, Downtown, Mountain View
- By type: Condo, Single Family, Townhouse
- By size: 1-2 Bedroom, 3+ Bedroom
Track what features each property has.
- Go to Settings > Amenities
- Click Add Amenity
- Enter a name (e.g., "Hot Tub", "Pool", "Beach Access")
- Click Save
These appear when you add properties, making it easy to tag features.
Group properties for reporting and organization.
- Go to Settings > Property Groups
- Click Add Group
- Enter a name and description
- Click Save
Useful when managing properties for different owners or in different regions.
If you work with external cleaning crews:
- Go to Settings > Service Partners
- Click Add Service Partner
- Enter company name and contact info
- Click Save
They can be assigned to appointments and receive notifications.
Check these first:
- Look in your spam or junk folder
- Wait 2-3 minutes—sometimes email takes a moment
- Add [email protected] to your contacts
Still nothing?
Click "Use a different email" to go back and resend.
Make sure your password has:
- At least 8 characters
- At least 1 number (0-9)
- At least 1 special character (!@#$%^&*)
- At least 1 uppercase letter (A-Z)
Watch the checklist below the password field—all items should show green checkmarks.
- Double-check you entered the correct 6 digits
- Use the most recent code if you requested multiple
- Request a new code if it's been more than a few minutes
Only Admin users can access company settings. If you were invited by someone else, contact your company Admin.
- Check for error messages on the form
- Make sure all required fields are filled
- Check your internet connection
- Refresh and try again
Your account is ready! Now:
- Add your first property
- Invite your team (optional)